Exchange Policy Page

Exchange Policy

ONLY WIGS can be Exchanged within 5 days of delivery if the following conditions are met:

Please DO NOT CUT THE LACE, make sure the wig is unaltered, unworn, unwashed, undamaged and in original packaging

Cost of shipping for exchanges will be paid by the client.

In order to make sure that we are able to receive your package, please be sure to contact us before sending it back. We have every right to refuse to sign for the package if you send it back WITHOUT our permission! Otherwise, you will be responsible for all the losses arising there from.

Exchange products would be shipped again in 3-5 working days.

For exchange email us at info@hannahhairfactory.com, call us on 031 301 2037/ 083 342 7238 or WhatsApp us on 061 716 2444

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Hannah Hair Factory is South Africa's leading Hair & Salon Destination! Through our Online & Retail stores, Hannah Hair Factory offers the widest Variety & best Quality Lace Wigs, Brazilian Hair, Weaves, Clip Ins, Hair Accessories & Hair Care products to all of our customers. We do this whilst also providing a full range of Salon Services at all of our branches! Customers are therefore able to shop from a wide variety of hair extensions & accessories & can then relax in our modern salons to have their hair installed, receive a treatment, a wash & blow or make use of our weave rejuvenation & colour clinics. We stock the widest variety of quality international hair brands available anywhere online in South Africa. This means that you can buy any of our hair products from the comfort of your home & we will deliver to your doorstep or to your nearest branch anywhere in South Africa!